Responsible Gaming
Gaming Should Be Entertainment
At Parimatch, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. If you find yourself viewing gaming as a source of income or a solution to financial difficulties, it may be time to reassess your gaming habits and seek support.
Responsible gaming means understanding the risks, setting limits, and knowing when to stop. We are committed to providing a safe and secure gaming environment for all our players.
Age Verification
Online gaming through Parimatch is strictly reserved for individuals who are 18 years of age or older, or the legal gambling age in your jurisdiction in India, whichever is higher. We take age verification seriously and reserve the right to request proof of age at any time.
If you are below the legal gambling age, please do not attempt to create an account or participate in gaming activities on our platform.
Warning Signs of Problem Gambling
If you experience any of the following warning signs, you may be developing a gambling problem:
- Chasing Losses: Continuing to gamble to recover money you have lost
- Hiding Gambling Activity: Concealing the extent of your gaming from family, friends, or colleagues
- Loss of Control: Being unable to stick to predetermined limits on time or money spent
- Neglecting Responsibilities: Prioritizing gaming over work, family, or personal obligations
- Increasing Stakes: Needing to gamble with larger amounts to achieve the same excitement
- Mood Changes: Experiencing anxiety, irritability, or depression when not gaming
- Borrowing Money: Taking loans or using credit to fund gaming activities
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gaming
- Preoccupation: Constantly thinking about gaming or planning your next session
- Escape Motive: Using gaming to escape from problems, stress, or negative emotions
Self-Help Tools & Responsible Gaming Features
Parimatch offers several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Establish a limit on the amount you are willing to lose during a gaming session or period
- Session Time Limits: Set an automatic timer that reminds you or logs you out after a predetermined gaming duration
- Reality Checks: Enable periodic pop-up reminders during your gaming session to help you stay aware of time and money spent
- Self-Exclusion: Take a break from gaming by temporarily or permanently closing your account for a period you choose
To activate any of these tools, visit your account settings or contact our customer support team for assistance.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide confidential support and resources:
India
- All India Institute of Mental Health (AIIMH): Provides mental health support and can offer guidance on problem gambling. Contact your nearest mental health facility for counseling services.
- AASRA (Assistance to Abandoned and Destitute Persons): Offers emotional support and counseling. Toll-free: 9820466726
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk – Free confidential support and advice
- GamStop (United Kingdom): www.gamstop.co.uk – National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Free counseling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Information and resources for problem gambling
- National Council on Problem Gambling (United States): www.ncpgambling.org – Helpline: 1-800-522-4700
Need Help?
If you are experiencing signs of problem gambling, please reach out for help today. Speaking with a counselor or support organization can make a real difference in your life and the lives of those around you.
Remember: seeking help is a sign of strength, not weakness. You are not alone, and resources are available to support you on your journey to recovery.
For immediate assistance, contact one of the organizations listed above or reach out to our customer support team, who can provide information about responsible gaming tools and resources available through Parimatch.